Terms and conditions

📝 Terms and Conditions – Fish Square

Welcome to Fish Square (www.fish-square.com). Please read these Terms and Conditions carefully before using the website or placing any order. By accessing or using our website, you agree to be bound by these terms. If you do not agree, please refrain from using our services.

1. Definitions

“Website”: Refers to www.fish-square.com and all its services.
“We” or “Company”: Refers to Fish Square, a legally registered Egyptian company with a commercial registration and tax ID.
“Customer” or “User”: Refers to any person using the website or purchasing products/services.

2. Scope of Services

Fish Square offers integrated services for designing, manufacturing, and selling marine aquariums and coral reef systems for both residential and commercial purposes. We also provide routine maintenance services and offer our products online, along with blog content and community forums related to the hobby.

3. Website Registration

Registration is free but required to access all services (e.g., placing orders, requesting maintenance, engaging in forums).
Users must provide accurate and up-to-date information.
We reserve the right to suspend or delete accounts that violate our terms or misuse the platform.

4. Orders and Payment

Orders can be placed through the website.
Accepted payment methods: Visa cards, electronic wallets, Instapay, and cash on delivery (COD).
All displayed prices include applicable taxes unless otherwise stated.
Order confirmation does not constitute final approval. We reserve the right to reject or modify any order based on product availability or other justified reasons.

5. Shipping and Delivery

Shipping is currently available only within Egypt.
Shipping fees vary by governorate and delivery location.
Live products (such as marine creatures) are subject to special handling and shipping rates based on destination.
The company is not liable for any damage or loss to live products once they leave our premises.

6. Return and Exchange Policy

Products may be returned or exchanged within 14 days of receipt, provided they are in original condition and unused.
Returns and exchanges are not accepted for live products under any circumstances after delivery.
Customers are responsible for all shipping costs related to returns or exchanges.

7. Wallet, Cashback & Promotional Offers

Each registered user is granted a digital wallet linked to their account.
A welcome bonus is automatically credited to new users upon registration.
Users may also earn additional balance for daily visits to the website.
Cashback rewards are credited based on user interactions such as:
- Posting product reviews.
- Participating in forums or comment sections.
Wallet balance can be used to pay for any order on the website, including live products, unless otherwise stated in a specific offer or policy.
Users may top up their wallet using available payment methods (Visa, wallets, Instapay, etc.).
Wallet balances are non-refundable and non-transferable.

Promotional Offers and Coupons:

Fish Square may occasionally offer discount coupons or promotional offers for a limited time or for specific users.
Each offer is subject to its own terms, including expiration dates or minimum order values.
Only one coupon may be used per order unless explicitly allowed.
Coupons and promotional balances have no cash value and cannot be exchanged for money.
Fish Square reserves the right to cancel, modify, or suspend any promotional offer, coupon, or reward system at any time without prior notice.

8. Intellectual Property

All content displayed on the website (texts, images, designs, logos, files, etc.) is the exclusive property of Fish Square. Any unauthorized reproduction, redistribution, or reuse is strictly prohibited without written consent.

9. Amendments to Terms

We reserve the right to update or change these Terms and Conditions at any time without prior notice. Continued use of the website after such changes will constitute your acceptance of the revised terms.

10. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of the Arab Republic of Egypt. Any disputes shall fall under the exclusive jurisdiction of courts in Cairo or Giza.

11. Contact Us

For any questions or concerns regarding these Terms and Conditions, please reach out via our Contact Us page or through the official email address provided on the website.

📌 Note: By using Fish Square’s website, you acknowledge that you have read, understood, and agreed to all the terms stated above.